Service Coordinator and Quality Assistant

The ideal candidate has a working understanding of ISO (9001 or 13485) Quality Management System process flow, including (but not limited to):

·         Customer Service Management and Complaint Handling

·         Document and Record control

·         Non-conforming product

·         RMAs

Abilities include:

·         adapting to the QMS vibe already in place

·         asking for clarification and information

·         assisting Quality Manager as needed

·         assigning and collecting investigations and other information from appropriate resources

·         effectively training resources in understanding procedures and proper documentation

·         Interacting directly and effectively with customers

·         preparing investigation reports, and reports on complaint trends

·         taking direction

·         using or learning to use: Word, Excel, PowerPoint and various other technologies

·         working independently

Desired Traits:

·         a sense of humor

·         ability to handle multiple tasks and switch easily between them

·         desire to learn

·         flexibility

·         good to better customer service skills

E-mail resume and cover letter to jobs@photodiagnostic.com